IC Systems threatened and harassed

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IC Systems threatened and harassed

May 2, 2008

IC Systems complaint

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IC Systems threatened and harassed my family and I so much with phone calls that I finally went to our State consumer affairs dept and filed a complaint against them. I've worked in the legal field 30 years and some of the things these collectors say.. they don't know what the heck they are talking about. I've made payment arrangements with them and they are always timely, but this place just wants to beat you to the ground. Glad to hear I'm not the only one who has had to deal with this type of behaviour.

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Comments (2)

1. Written by not surprised, on 11-05-2008 08:57

IC System has been sued on numerous occasions for violations of the FDCA. Their collectors are trained to skirt around the law and the credit card companies policies. They are also very rude to their own employees. They lure them in by showcasing vacation and sick leave benefits and then refuse to let them take time off, if they do, they can easily lose their job. The atmosphere is much like a reign of terror. Staff are constantly in fear of losing their job. Management is totally unreceptive to employees concerns, particularly concerns about questionable collection practices and off the wall supervisors. They'll fire you if you complain. It's not a wonder the collectors are rude, they are treated like cattle. It's a disgusting demoralizing work environment. Also, they don't seem to have a clue about the Family and Medical Leave Act and the rights of their employees under that Act. It's all about the bottom line, money.

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2. Written by harrassed, on 10-05-2008 10:44

I have been being called many times a day. I am so tired of it. I told the person who called a week ago that the debtor doesn't live here and I will obtain the number as soon as I can and give it to them. She said she'd do something to make it so they only call once a day...as I asked. It has not slowed down and this morning when they called for the fourth time, I told the woman and I was very pleasant, that he didn't live here, that I work a lot and was not sleeping and they had woken me after a few hours of sleep. I asked her very nicely to please make sure that if they had to call, please only once a day. I was shocked at how nice I was to her...I never am nice. She told me that it was an automatic dialer and there was nothing that could be done. I asked her to please make it happen. She was so rude at this point...with her teeth clenched, she told me that it was an automatic dialer and they would not stop calling until I gave them a new number. I told her I would report this to the police and who ever I had to. She raised her voice and told me they were NOT going to stop and to have a nice day and hung up on me.

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